At Elixir , we are committed to providing the highest quality products and strive to ensure customer satisfaction with every order. If you are not satisfied with your purchase, we offer a flexible return and refund policy under the following conditions:
Return Terms:
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Products can be returned within [maximum two days] from the date of receipt, provided they are unused and in their original condition with all accessories and original packaging.
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Opened or used products cannot be returned, unless there is a manufacturing defect.
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The customer is responsible for the return shipping costs, unless the wrong or damaged product is received.
Non-returnable products:
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Perishable products such as ground coffee or capsules after opening.
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Discounted or promotional products, unless they are defective.
Refund process:
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Once the product is received and inspected, you will be notified of the status of your refund request.
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If your return is approved, your refund will be made to the original payment method within 14 to 20 business days.
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Some transactions may take longer depending on the policy of your bank or financial service provider.
How to submit a return request?
To return a product, please contact us via email: info@exeercoffee.com or call us on 01555330333 , and we will guide you through the necessary steps.
We are here to ensure a smooth and convenient shopping experience, so please feel free to contact us with any inquiries.