At Elixir , we strive to provide a smooth and convenient shopping experience. Here are some of the most frequently asked questions, along with clear answers to help you.

1. What types of coffee do you serve?

We offer a variety of the finest coffees from Colombia, Brazil, and Indonesia, as well as other distinguished sources. Our products are available in multiple forms, including roasted and ground coffee, capsules, and instant coffee. We carefully select each product to ensure the highest quality and unique flavor.

2. How can I submit an application through the website?

You can browse products, add them to your shopping cart, and then easily complete the payment process using our available payment methods.

3. What is the shipping and delivery time?

• Orders are processed within 2-3 business days after payment confirmation.

• Within Cairo : Delivery within 2-3 working days .

• Other governorates : Delivery within 3-5 working days .

• The delivery date will be confirmed by our customer service team.

4. Do you provide international shipping service?

We offer international shipping for orders of one ton or more. For more details, please contact our sales team via official email.

5. What payment methods are available?

We accept payment via:

• Cash on delivery

• E-wallets (subject to availability)

6. Can I return or exchange the product?

Yes, you can return the product within 7 days of receipt if there is a problem or damage with the product, provided it is unused and in its original packaging. For more details, please review our exchange and return policy .

7. How can I track my order?

After completing your order, you will receive a confirmation message containing a tracking number. You can use this number on the order tracking page on our website.

8. Do you offer discounts or special offers?

Yes, we offer periodic promotions and special discounts on our products. Follow us via email and social media to stay up to date with the latest offers.